What is IVR and what can it do for my organization?
FaxFacts Interactive Voice Response (IVR) allows telephone callers to have a "conversation" with computers and information resources through touch-tone input. IVR prompts callers in a human voice, accepts telephone keypad (alpha or numeric) as answers, and then communicates with databases or host computer systems to enter or retrieve information for the caller. Each response takes the customer to another question. This sequence is repeated until the caller receives the needed information or completes the task.

How do companies use Interactive Voice Response?
IVR serves as a constant attendant so your customers can:

• Obtain copies of cancelled checks
• Receive insurance policy details
• Perform account inquiries
• Get current weather information
• Check status of orders
• Handle product registration
• Listen to daily horoscopes
• Check lottery results

Technically speaking, IVR can:

• Accommodate up to 10,000 lines per network system
• Run multiple applications in the same system -- customers are not limited to one type of call processing via DID (Direct Inward Dial)
• Request, store, and retrieve voice messages (voice mail)
• Handle errors, time-outs, and hang-ups ·
• Automatically produce a dBase transaction log from system activity
• Determine which phone number the caller has dialed (DNIS) and hook the caller into the appropriate scenario to process the call
• Validate area codes or dBase index in the call processing system using the C compiler
• Read/write local databases using single access dBase III+ formatted databases resident on the system hard drive
• Access dBase, Clipper, and FoxPro databases on a local hard drive or any popular LAN

Please call the sales department at 800-689-8898 if you have any questions, or drop us an e-mail at sales@copia.com

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