Table of Contents

• 1. Introduction

• Introduction

• Some Basic Terms Explained

• Fax Server

• Client Software

• Fax Broadcast

• Personalised Fax Broadcast

• Fax-Enabled Applications

• Inbound Fax Routing

• Fax-on-Demand

• FaxFacts Fax-on-Demand System

• One-call and Callback Fax-on-Demand

• Voice Prompts, Menus and Descriptions

• Interactive Voice Response

• Documents

• Infobox

• Infobox Information File (IIF)

• Infobox Collection (IBC)

• How FaxFacts Operates

• Hardware and Software Environment

• Device Drivers

• Telephone Connections

• Program Startup

• Program Operation

• Configuration File

• User Profiles

• Scheduling Control Files

• Infobox Information Files (IIF)

• Fax Send Files (FS files)

• Job Management

• Interactive Voice Response (IVR)

• Network Considerations

• PBX integration

• 2. Planning for FaxFacts Fax Server Operations

• Sending Faxes from Network Workstations

• FFWIN

• FFMERGE

• Fax Broadcasts

• FFBC

• WBC and FAXBC

• Job Management

• Monitoring Outbound Faxes

• Logging and Reports

• VL and VLP

• CATDBF

• FFREPORT

• Smart Retry

• Inbound Fax Server Tasks

• Accept Fax

• Fax Routing with DDI

• Printing incoming faxes

• Fax-to-Email

• Interactive Routing

• OCR Routing

• Special Post-Receive Tasks

• Fax Store and Forward

• Hub-to-Hub

• 3. Planning a FaxFacts Fax-on-Demand System

• Planning a Fax-on-Demand System

• Why am I implementing fax-on-demand?

• What information am I going to provide?

• How is my information going to be kept fresh?

• Who will speak the voice messages?

• Do I need custom programming for each caller?

• How are my callers going to select the documents they need?

• What document numbering or referencing scheme shall I use?

• Shall I use one-call, callback, or both?

• What are my standards of service and availability?

• What are my projected call volumes?

• In what format will my documents be stored?

• Who is going to call in to my fax-on-demand system?

• Will my callers all have touch-tone capability?

• Do I need security or password features?

• Will callers be calling from offices or private phones?

• Will calls be coming from overseas?

• Will callers use fax polling to retrieve documents?

• Will incoming faxes arrive on the fax-on-demand lines?

• Will FaxFacts be used as a network file server?

• What logging and reporting information do I need?

• Do I want callers to leave voice messages?

• Can I start small and expand the system?

• Does the system use high-end voice and fax boards?

• Is the software sufficiently configurable?

• Objectives for Fax-on-Demand

• Technical Support Services

• Product Catalogues

• Information for Sale

• Fax-on-Demand as a Revenue Producer

• Document Origination

• Text Files

• Faxed-in Images

• Scanned Images

• Existing Bitmapped Images

• Windows Documents

• Other Word-processed or DTP Files

• PDF files

• HTML documents

• Keeping Information Up-to-date

• Setting up Voice Messages

• Designing Custom Processing

• Internal Pre-processing/Post-processing

• External Pre-processing/Post-processing

• Designing Menus

• Document Numbering

• Speaker-Independent Speech Recognition

• Cover Sheets

• Deciding on Delivery Method

• One-call operation only

• Callback operation only

• Both one-call and callback operation

• Only one-call allowed for specific documents

• Only callback allowed for specific documents

• Line configuration varies at different times of day

• Advantages of one-call delivery

• Disadvantages of one-call delivery

• Advantages of callback delivery

• Disadvantages of callback delivery

• Standards of Service / Estimating Call Volumes

• Document Image Format / Disk Capacity Planning

• Designing the User Interaction

• Monitoring Messages Left by Callers

• Multiple-Language Systems

• 4. Specifying FaxFacts Components

• Specifying FaxFacts Components

• Specifying Hardware

• Voice Boards

• Voice-Fax Combination Boards

• Fax Boards

• Voice-Recognition and Pulse-to-Tone converters

• Specifying FaxFacts Software

• One-call only operation

• Servers, and systems including callback operation

• ISDN Primary-Rate Systems

• FaxFacts Software Options

• FFWIN Option

• FFMERGE Option

• Graphical Cover Sheets Option

• Software DID Option

• Hardware DID Option

• Accept Fax Option

• FaxMail Option

• WEB Interface Option

• Credit-Card Option

• Job Management Option

• X/Mail Option

• Software Maintenance Option

• Other Software

• 5. Installing, Connecting, Configuring and Testing FaxFacts

• Installing Hardware

• Conflicts with other hardware

• Conflicts with other software

• Connecting Telephone Lines

• Network Connections

• Installing FaxFacts Software

• Setting up Configuration and User Profile Files

• System Messages

• Testing

• Preparing to ‘Go Live’ with Fax-on-Demand

• 6. Monitoring System Usage

• Watching FaxFacts Run

• FFMON

• Reviewing Fax-on-Demand System Usage

• Dealing with Errors

Back to Copia's FaxFacts