CopiaFacts Remains at the Forefront with TeleVantage v6.0 Integration!
Orlando, FL – Call Center Demo & Conference -- (May
13, 2003) – Copia International announces the successful
integration of their CopiaFacts software with TeleVantage 6.0,
the most recent release of Artisoft’s award-winning software-based
telephone system. This integration marks Copia’s continued
commitment to be a preferred provider of fax services and IVR solutions
for TeleVantage, having been compatible with every release of TeleVantage
since the phone system’s debut in March of 1998.
Your call center agents are more efficient if they can fax from
their desktop rather than having to get up and use a fax machine.
When TeleVantage users want to fax enable their agent desktops,
they turn to FaxFacts. As with previous TeleVantage versions, the
CopiaFacts software suite works in conjunction with the phone system
to add faxing capabilities, voice broadcasting, custom IVR scripting,
and call transfers to/from TeleVantage ACD queues. Copia currently
uses TeleVantage with CopiaFacts to implement a complete software-based
PBX system with individual fax and voice mailboxes for each agent.
“TeleVantage 6.0 improves upon an already fabulous product
and our call center customers are excited about the increase in
available trunks and stations per chassis (now up to 288 trunks
and 720 extensions).” said Steve Hersee, Copia’s President. “For
the call center environment version 6.0 includes more detailed
call reporting and enhanced VoIP support. Copia’s expertise
is in expanding the functionality of the TeleVantage system into
a more full featured IVR/CRM platform that can reduce your agents
call load. VoiceFacts IVR and custom scripting allows virtually
unlimited options for gathering and processing caller information
while FaxFacts and E-MailFacts work to distribute that information
via fax and e-mail. The combination of TeleVantage call handling
and queuing with CopiaFacts has proven time and time again to be
one of the best call center phone system packages available on
the market today.”
Copia offers voice, fax, and e-mail messaging integration with
software PBX systems, taking advantage of common hardware platforms
to provide custom IVR applications and fax services, including
inbound fax routing and forwarding received faxes to e-mail as
either PDF or TIFF attachments depending upon the option set for
that particular DNIS number. CopiaFacts delivers ultimate flexibility
in how faxes are received, acting as either the front end or back
end on calls and providing the ability to do database queries and
updates as well as call transfer and release operations as part
of a custom IVR application.
About Copia
Founded in 1987, Copia International is an innovator
in the communications solutions software market. Daily, thousands
of customers worldwide use Copia's CopiaFacts software suite of FaxFacts, VoiceFacts and
E-MailFacts to send and receive information by fax, voice, or e-mail.
Copia holds the patents for its one-call fax retrieval and mail
merge-to-fax technology and has offices in the United States and
United Kingdom. www.copia.com
Contact: Dorothy Gaden-Flanagan, 630.388.6903
VP Marketing, dorothy@copia.com
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