Vertical Introduces Version 7 of Award-winning TeleVantage
IP-PBX and Contact Center
Support for Millions of Legacy PBX Phones, SIP VoIP and Skills-based
Routing Significantly Lowers Costs and Improves Productivity
CAMBRIDGE, Mass. (September 19, 2005) -- Vertical Communications (ASFT.OB),
a leading provider of next-generation phone systems and voice applications
that help businesses better serve their customers, today announced Vertical
TeleVantage 7, the newest release of the company’s award-winning
IP-PBX and contact center.
A feature-rich, software-based solution, TeleVantage significantly increases
employee productivity and improves customer service for small and medium-sized
businesses. TeleVantage combines an innovative IP-PBX with a suite of
high-value voice applications, including unified messaging, personalized
call-handling rules, comprehensive call recording and a robust contact
center. TeleVantage also features ViewPoint, an award-winning graphical
user interface that increases employee effectiveness by giving them access
to the hundreds of phone system features through an intuitive, Web- or
Windows-based environment.
With the introduction of TeleVantage 7, Vertical is significantly lowering
the total cost of ownership for phone systems in several key areas. Specifically,
TeleVantage 7 supports millions of legacy PBX phones, provides industry-standard
SIP (Session Initiation Protocol) VoIP, adds skills-based routing to support
sophisticated contact centers, and enables customers to deploy a 100%
pure software IP-PBX through the support of Intel NetStructure Host Media
Processing (HMP) software. With these and many other new features, TeleVantage
7 is designed to protect customers’ investments in their existing
infrastructure, while enabling them to adopt and deploy the latest technology
in the timeframe that works best for their businesses.
“Vertical’s vision is to help organizations transform voice
communications from an expense item to a business asset,” said Bill
Tauscher, Chairman and CEO of Vertical Communications. “TeleVantage
was designed to provide a cost-effective and long-term IP-PBX solution,
that can scale as customers’ businesses grow and as they move to
complete IP environments.”
Protecting Customers’ Infrastructure Investments
Today, there are millions of proprietary digital phones in use in small
and medium-sized businesses, and often customers feel locked into phone
systems from a specific vendor. TeleVantage 7 can now be used with legacy
digital phones from Avaya, NEC, Nortel, Siemens and Toshiba, so customers
can protect and leverage their existing digital phone investments, while
gaining the significant productivity and customer service benefits provided
by TeleVantage.
“TeleVantage’s unique ability to leverage the huge installed
base of legacy phones will save our clients thousands of dollars, and
allow them to obtain best-of-breed IP-PBX and contact center technology
at the same time,” said Mathew Roncoli of AER Electronics, Inc.,
a Vertical TeleVantage Business Partner.
Fulfilling the Promise of VoIP through SIP
Vertical today helps customers fulfill the promise of VoIP by making
the phone system part of the data network, leveraging existing business
intelligence and applications to enhance customer service, deliver new
capabilities and maximize revenues.
With TeleVantage 7, Vertical provides even greater productivity and lower
cost through comprehensive SIP support – the leading VoIP protocol
in the industry – for both end points and trunking, allowing customers
to take advantage of the growing range and decreasing costs of SIP devices.
TeleVantage 7 customers can now deploy everything from a complete SIP
solution, with SIP phones or softphones for all users and a SIP carrier
or PSTN gateway for all trunking, to a mixture of SIP, digital and analog
phones – all with full access to TeleVantage’s robust feature
set.
Enhancing Contact Center Functionality to Improve Customer Service
TeleVantage today includes Automatic Call Distribution (ACD) and contact
center capabilities that are considerably less expensive than other comparable
contact and call center systems. TeleVantage 7 features significantly
expanded contact center capabilities that help customers better manage
queue and agent performance to deliver improved customer service and lower
costs.
In particular, skills-based routing has been implemented to dynamically
match incoming callers to available agents, taking into consideration
agent skills and costs, caller requirements, hold times and many other
variables. Unlike other solutions that require advanced programming and
are expensive to implement and maintain, TeleVantage 7 lets administrators
control all the contact center functions through a simple point-and-click
menu-based interface, saving customers time and money and allowing for
easy modifications, as business needs change. In addition, TeleVantage
7 includes the powerful Archived Recording Browser, which allows any user
with permission to search, manage and listen to millions of archived MP3
call recordings and voice mails, at no extra charge.
Controlling Costs with a Pure Software IP-PBX
Since its inception, TeleVantage was designed as an open software-based
solution, ensuring that customers could add new features and functions
without the “fork-lift” upgrades typically associated with
proprietary, hardware-based PBXs. With support for Intel’s Host
Media Processing (HMP) software, TeleVantage 7 can be deployed as a 100%
pure software IP-PBX – without any proprietary hardware – making
it a much easier and more cost-effective solution for customers to buy,
deploy, update and maintain.
TeleVantage 7 also includes many other features designed to lower the
costs of ownership and improve employee productivity, including secure
instant messaging, powerful new contact center reports, phone and user
templates for bulk change management, a welcome wizard and Web-based user
orientation, and much more.
TeleVantage 7 will be available through the company’s worldwide
network of value-added resellers and systems integrators – called
Vertical Business Partners – at the end of this month. More information
can be found at www.vertical.com or by calling 1-800-914-9985.
About Vertical
Vertical Communications, Inc. is a leading provider of next-generation
IP-based voice and data communications systems for business. Vertical
combines voice and data technologies with business process understanding
to deliver integrated IP-PBX and application solutions that enhance
customer service and business productivity. Vertical’s customers
are leading companies of all sizes – from small to large and distributed – and
include CVS/pharmacy, Household International and Apria Healthcare.
Vertical is headquartered in Cambridge, Mass. and delivers its solutions
through a worldwide network of systems integrators, resellers and distributors.
For more information, please visit the company ’s Website at www.vertical.com.
###
"Safe Harbor" Statement under the Private Securities Litigation
Reform Act of 1995.
This release contains forward-looking statements based on current expectations
or beliefs, as well as a number of assumptions about future events, and
these statements are subject to important facts and uncertainties that
could cause actual results to differ materially from those described in
the forward-looking statements. The forward-looking statements in this
release address a variety of subjects, including, without limitation,
the value that our customers may or may not place upon our products, including
our new Vertical TeleVantage 7 release; the ability of our products to
improve the financial results of our customers; and the perceived value
our products have for our customers. The following factors, among others,
could cause actual results to differ materially from those described in
these forward-looking statements: the risk that our customers may not
perceive that our products, including the Vertical TeleVantage 7 release,
have value; the risk that the use of our products may fail to improve
the financial performance of our customers; and the risk that our current
and potential customers may fail to perceive the value that we ascribe
to our product offerings, or difficulties and other factors detailed in
the Company's filings with the Securities and Exchange Commission including
its most recent filings on Form 10-K.
Trademark Information
Vertical Communications and the Vertical Communications logo
and combinations thereof are trademarks of Vertical Communications,
Inc. Artisoft, TeleVantage, InstantOffice and Vertical Networks are
registered trademarks of Artisoft, Inc. All other brand and product
names are used for identification only and are the property of their
respective holders.
Press Contact:
Mara Bartucca
Emerge Public Relations
mbartucca@emergepr.com
781-383-9055 or 781-771-6911
About Copia
Founded in 1987, Copia International is an innovator
in the communications solutions software market. Daily, thousands
of customers worldwide use Copia's CopiaFacts software suite of FaxFacts, VoiceFacts and
E-MailFacts to send and receive information by fax, voice, or e-mail.
Copia holds the patents for its one-call fax retrieval and mail
merge-to-fax technology and has offices in the United States and
United Kingdom. www.copia.com
Contact: Dorothy Gaden-Flanagan, 630.388.6903
VP Marketing, dorothy@copia.com
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