| Introduction |
 | Copyright, Trademarks and Patents |
| Software License |
| Limited Warranty |
| Support and Maintenance |
| Other Documentation |
| Contacting Copia |
| Contacting Technical Support |
| Release Notes |
| Upgrading from Release 7.1 and earlier |
| CopiaFacts Features |
| Fax Broadcasting |
| Voice Broadcasting |
| Sending E-Mail |
| Setting Up for Sending E-Mail |
| Locating the Recipient |
| Mail Relay via ISP |
| Preparing an E-Mail Broadcast |
| Personalizing E-Mail Messages |
| International E-Mail |
| Combining E-Mail and Fax Broadcasts |
| Sending MHTML E-Mail (with embedded images) |
| Signed and Encrypted E-Mail |
| Logging E-Mail Transmissions |
| E-Mail Timeouts |
| Sending SMS Messages |
| Fax to Email |
| Fax-on-Demand |
| Faxing ASCII Files |
| Color Faxing |
| Speech Recognition |
| Using WAV Files |
| Connecting Two Voice Calls |
| Smart Retry |
| Smart Retry Definitions |
| Outcome Classes |
| Retry Delays |
| Partial Retries |
| Document Page Selection |
| Logging Retries |
| Configuring Retry Settings |
| FFMERGE |
| FFMERGE Theory of Operation |
| FFMERGE Outputs |
| FFMERGE Broadcasts |
| FFMERGE Document Template |
| FFMERGE Action Line |
| Starting FFMERGE |
| FFMERGE for Fax-Enabled Applications |
| FFMERGE for Single Faxes |
| FFMERGE and Fax-on-Demand |
| FFMERGE for E-Mail |
| FFMERGE Tips |
| Job Administration |
| Job Administration Features |
| Job Administration Concepts |
| System Job Properties |
| Owner Job Properties |
| Jobtype Job Properties |
| Job Instance Properties |
| Broadcast Types |
| Plain Fax Broadcasts |
| Plain E-Mail Broadcasts |
| Voice Broadcasts |
| Fax Poll Broadcasts |
| Fax and E-Mail Broadcasts (single list column) |
| Fax and E-Mail Broadcasts (two list columns) |
| Job Administration using IVR |
| Standard Job IVR |
| Custom Job IVR |
| Job Reports |
| Document Conversion |
| E-Mail Attachments |
| Converting Documents to Fax Format |
| Supported Document Formats |
| Installing the FFCVRT Print Driver |
| Setting up FFEXTERN for Conversions |
| Specifying Documents for Conversion |
| Using Microsoft Office |
| Using Acrobat and Adobe Reader |
| Using Ghostscript |
| Using Star Office and Open Office |
| Using Internet Explorer |
| Using the Mozilla ActiveX Control |
| Variable Expansion in HTML |
| Using Unicode |
| Configuration and Setup |
| The Do-Not-Send Files |
| Launch-Time Do-Not-Send Checking |
| Global Do-Not-Send NDX lookup |
| Global Do-Not-Send database lookup |
| User-Specific Do-Not-Send NDX lookup |
| User-Specific Do-Not-Send database lookup |
| NDX Do-Not-Send lookup before broadcast launch |
| Normalized Phone and Fax Numbers |
| The Do-Not-Answer File |
| Using Caller Number and Called Number |
| Line Groups |
| Configuring Retry Settings |
| Graphical Customization |
| Message Queue Interfaces |
| CopiaFacts Recording Studio |
| Introduction to Recording Studio |
| Message Scripts |
| Directory Setup for Recording Studio |
| Infobox files for Recording Studio |
| Recording Studio Messages |
| Starting Recording Studio Operations |
| Operating the Recording Studio |
| Format of List Files for Recording Studio |
| Recording Multiple-Segment Voice Files |
| Moving Files from Working Directories |
| Renaming the Studio Infobox Files |
| CopiaFacts Phrase-Speaking Feature |
| Introduction to Phrase-Speaking |
| Using the CopiaFacts Voice Algorithm Files |
| Creating a voice algorithm |
| Format of the Source Algorithm File |
| Coding the Algorithm |
| Working with non-Integer Values |
| Coding Summary |
| Running FFAMOUNT |
| Customizing CopiaFacts |
| The Send Fax API |
| Examples of FS Files |
| CopiaFacts Scripting |
| Scripting Overview |
| Scripts: implemented in 'Infoboxes' |
| Dividing Scripts into Modules |
| Trapping CopiaFacts Processing States |
| Using Variables in Scripts |
| Getting Variable Values from TouchTones |
| Referencing the Values of Variables |
| Repeating Script Statements |
| Generating a Fax or Email request |
| Other Script Tasks |
| Starting Processing of a Script |
| Testing and Debugging Scripts |
| Infobox Collections |
| Infobox Pre- and Post-Processing |
| Overview |
| Logic Flow |
| FS File Pre-Processing |
| FS File Post_Processing |
| MCF File Post-Receive Processing |
| Using Dynamic Link Libraries |
| General-Purpose DLL calls |
| Access to CopiaFacts Variables |
| The Call Control DLL |
| Calling Conventions |
| DLL startup and Termination |
| Application Support DLL |
| Function Syntax |
| Function Descriptions |
| Error Codes |
| Date Formats |
| Time Formats |
| 'Evaluate' Built-In Functions |
| Format Specifiers |
| Extended CopiaFacts Database Support |
| Introduction to Database Support |
| Getting Started |
| Identifying the Database |
| Opening and Closing Databases |
| Selecting Records |
| BLOB Fields and Large Text Fields |
| Timestamps |
| Stored Procedures |
| Processing Records |
| Connection Failures |
| Database Timeouts |
| Sample Script |
| Error Codes |
| Using DBF/NDX/CDX Database Files |
| Using CopiaFacts 7.0 with Winfax Pro |
| Programs |
| CopiaFacts Server Engine Program |
| COPIAFACTS Setup |
| COPIAFACTS Call Logging |
| COPIAFACTS Status Screens |
| Options Page |
| Summary Page |
| Queues Page |
| Line Schedules Page |
| FS Counts Page |
| COPIAFACTS Keyboard Functions |
| COPIAFACTS Trace Options |
| COPIAFACTS Debugging Options |
| COPIAFACTS Run-Time Options |
| Windows GUI Applications |
| BTCONF |
| CALLMON |
| CDAUTO |
| CFINFOTIP |
| COPIACONNECT |
| COPIAEDIT |
| COPIAFACTS |
| COPIALOCATE |
| COPIAUNIEDIT |
| DKDNS |
| EMSETUP |
| FAXPRINT |
| FFASPECT |
| FFBC |
| FFCHANGES |
| FFEXTERN |
| FXCVRT Document Converter PreProcess |
| FXPRINT Fax Printer PostProcess |
| FXPRINT Fax Printer PostReceieve Process |
| FXFDL2FS Special Process |
| FXHPDSS Special Process |
| Custom PreProcess and PostProcess |
| FFEXTERN Conversion Priority |
| FFHWL |
| Adding Capacity |
| Maintenance Renewal |
| Evaluation Items |
| Configuration |
| FFMRGMV |
| FFMRGNT |
| FFPLAY |
| FFPRINT |
| FFREPORT |
| FFSAVE |
| FFTRACE |
| FFVIEWER |
| FFWEB |
| FFWIN |
| JOBADMIN |
| JOBMON |
| JOBCONS |
| JOBREPORT |
| JOBSUM |
| JOBVIEW |
| OMACHECK |
| OTFCONFIG |
| PHONESIM |
| REMOVEDS |
| SAVEAUTO |
| SERCONF |
| SETUP |
| STARTCOPIA |
| STATUS |
| TRCVIEW |
| VL |
| WBC |
| Command-Line Utilities |
| APPLYGCT |
| CATDBF |
| CFCOLOR |
| CLEARACTIVE |
| COLLECT |
| CVSINGLE |
| CVTIF |
| DELAYNT |
| DELETEOLDER |
| EMTO |
| FAXABLE |
| FFAMOUNT |
| FFBC |
| FFCRCALL |
| FFCRMAPP |
| FFMPT |
| FFSR |
| FILTRDBF |
| FTPUPLOAD |
| G2MPT |
| GCSINGLE |
| GCT2GTT |
| JOBCALL |
| JOBCL |
| JOBDDATA |
| JOBXDATA |
| JOBZIP |
| KILLFF |
| NEXTFS |
| NTREBOOT |
| NTSHUT |
| OTFSTART |
| PIN |
| RUNDATE |
| RUNFAXFACTS |
| RUNVALUE |
| SETCOMMETREXIP |
| SETNULLS |
| SETSCHEDULE |
| SHOWXTREG |
| TIFCAT |
| WHICHCMD |
| WINERR |
| Commands |
| Command Syntax |
| Expansion of Variables |
| Difference between $var_def and $set_var |
| Assigning and using variables |
| Recursive variable definition |
| Precedence of variable expansion |
| Conditional and Loop Commands |
| $if |
| $ife |
| $ifn |
| $ifne |
| $else |
| $elseif |
| $endif |
| Conditional Processing Examples |
| Configuration File [CFG] |
| $active_life |
| $answer_timeout |
| $ascii_font [CFG] |
| $baud_max [CFG] |
| $baud_min [CFG] |
| $bfv_parm |
| $block_spans |
| $callback |
| $commetrex_otf |
| $company_name |
| $convert_types |
| $country_prefix [CFG] |
| $cpb_parm |
| $dcb_parm |
| $default_profile |
| $dial_limit |
| $dial_tone |
| $display_box |
| $domain_limit |
| $dnis_scan |
| $dtg_parm |
| $email_esender [CFG] |
| $email_from [CFG] |
| $email_localname |
| $email_node_bindnames |
| $email_node_localnames |
| $email_retry_delays [CFG] |
| $email_retry_max [CFG] |
| $email_security |
| $email_settings |
| $environment |
| $exclude_channel |
| $fix_channels |
| $global_tone |
| $global_tone_parms |
| $hangup_tone |
| $isdn_digits |
| $joblog_qname |
| $jobsum_qname |
| $kill_group |
| $line_group |
| $line_priority |
| $load_dll |
| $load_ibc |
| $lock_tries |
| $log_def |
| $log_field |
| $log_options |
| $log_queue |
| $macro_char |
| $mail_profile |
| $map_drive |
| $mcb_parm |
| $no_rings |
| $notify_qname |
| $phone_mask [CFG] |
| $post_office |
| $preproc_altqname |
| $preproc_qname |
| $repeat_msg [CFG] |
| $request_dir |
| $retry_delays [CFG] |
| $retry_linegroup [CFG] |
| $retry_max [CFG] |
| $retry_page |
| $retry_parms |
| $retry_partial [CFG] |
| $retry_tosend [CFG] |
| $settle_time |
| $shutdown_code |
| $sip_register |
| $sms_service |
| $speed |
| $system_dlls |
| $title_line |
| $tone_wait [CFG] |
| $unblock_spans |
| $user_jobs |
| $user_profiles |
| $var_def [CFG] |
| $voice_format |
| $volume |
| User Profile / User Job Properties [USR, UJP] |
| $ascii_font [USR, UJP] |
| $auto_call |
| $auto_receive |
| $baud_max [USR, UJP] |
| $baud_min [USR, UJP] |
| $caller_id |
| $caller_phone |
| $convert_dir |
| $convert_options [USR, UJP, FS] |
| $country_prefix [UJP] |
| $cover_sheet [USR] |
| $credit_card [USR] |
| $credit_def |
| $custom_report |
| $dns_email [UJP] |
| $dns_file [USR, UJP] |
| $dns_phone [UJP] |
| $email_retry_delays [UJP, USR, FS] |
| $email_retry_max [USR UJP, FS] |
| $end_job_tasks |
| $error_exit [USR] |
| $extract_dbfields |
| $extract_fields |
| $fax_csid [USR, UJP] |
| $fax_header [USR, UJP] |
| $fax_phone_last |
| $fax_retry [USR] |
| $fax_send_line [USR, UJP] |
| $fs_template |
| $image_locn |
| $image_res |
| $infobox |
| $interim_report |
| $job_digits |
| $job_document |
| $job_estimate |
| $job_instance |
| $job_notes |
| $job_numbering |
| $job_options |
| $job_type |
| $jobadmin |
| $jobtype_name |
| $jobtype_specify |
| $jobtype_voxfile |
| $listfile |
| $loop_exit |
| $max_image |
| $max_request |
| $no_mbx_update |
| $notify_email |
| $notify_fax |
| $notify_voice |
| $onecall_cover |
| $outbound_ani |
| $owner |
| $owner_name [UJP] |
| $owner_specify |
| $owner_voxfile |
| $phone_account |
| $phone_mask [UJP] |
| $phone_mask [USR] |
| $playback |
| $polling |
| $post_process |
| $pre_process |
| $prefax |
| $priority |
| $proof |
| $proof_cover |
| $rcrd_dir |
| $rcrd_msg |
| $repeat_msg [USR] |
| $report_cover |
| $report_embody |
| $report_heading |
| $retry_cover [UJP, USR, FS] |
| $retry_delays [UJP, USR, FS] |
| $retry_linegroup [USR UJP, FS] |
| $retry_max [USR UJP, FS] |
| $retry_partial [USR UJP, FS] |
| $retry_tosend [USR UJP, FS] |
| $sdid_tries |
| $set_state [USR, UJP] |
| $status_columns |
| $statuslist |
| $suffax |
| $title_jobtype |
| $title_owner |
| $tone_wait [USR] |
| $update_image |
| $user_limit |
| $user_op |
| $user_pb_alpha |
| $user_pb_cost |
| $user_pb_dig |
| $user_pb_job |
| $user_pb_studio |
| $user_sched |
| $var_def [USR, UJP] |
| $vmsg_dir |
| $web_footer |
| $web_header |
| $web_margins |
| $web_message |
| $web_options [USR] |
| $webfax_dir |
| $whitelist_email [UJP] |
| $whitelist_phone [UJP] |
| Infobox Information File [IIF] |
| $add_image |
| $allow_interrupt |
| $append_dbf |
| $beep |
| $break |
| $chain |
| $confirm_desc |
| $credit_cost [IIF] |
| $credit_desc [IIF] |
| $dial_cmd |
| $error_exit [IIF] |
| $flushdtmf |
| $get_var |
| $image_desc |
| $image_file |
| $image_pages |
| $image_password |
| $image_type |
| $image_update |
| $image_update_only |
| $include |
| $lookup_var |
| $make_image |
| $menu_item |
| $merge_page |
| $next_box |
| $nocallback |
| $nointerrupt |
| $onlycallback |
| $play_var |
| $record_dir |
| $record_limit |
| $record_nextmsg |
| $repeat |
| $repeat_limit |
| $repeat_msg [IIF] |
| $run |
| $script |
| $set_chain |
| $set_state [IIF] |
| $set_var |
| $star_box |
| $tone_wait [IIF] |
| $type |
| $type decision |
| $type fax |
| $type fsfile |
| $type group |
| $type menu |
| $type playback |
| $type query |
| $type question |
| $type record |
| $type replay |
| $type studio |
| $type transfer |
| $type voice |
| $type web |
| $until |
| $update_dbf |
| $update_jcf |
| $validate |
| $var_def_copy |
| $web_options [IIF] |
| Fax to Send File [FS] |
| $alternate_cover |
| $alternate_phone |
| $apply_gct [FS] |
| $attempt_record |
| $convert_options |
| $count_email |
| $count_fail |
| $count_sent |
| $credit_card [FS] |
| $credit_cost [FS] |
| $credit_desc [FS] |
| $credit_expdate |
| $credit_status |
| $delete_option [FS] |
| $dns_file [FS] |
| $email_address |
| $email_alt_address |
| $email_altbody |
| $email_alttext |
| $email_attach |
| $email_body |
| $email_charset |
| $email_dkim_keyfile |
| $email_encrypt_keyfile |
| $email_esender [FS] |
| $email_from [FS] |
| $email_header |
| $email_options |
| $email_retry_delays [FS] |
| $email_retry_max [FS] |
| $email_sign_keyfile |
| $email_subject |
| $email_text |
| $fax_attempt |
| $fax_callerid |
| $fax_callerpn |
| $fax_callno |
| $fax_cover |
| $fax_csid [FS] |
| $fax_did |
| $fax_filename |
| $fax_header [FS] |
| $fax_next_date |
| $fax_next_time |
| $fax_origin |
| $fax_pages |
| $fax_phone |
| $fax_post-process |
| $fax_pre-process |
| $fax_rcv_line |
| $fax_receiver |
| $fax_request_date |
| $fax_request_time |
| $fax_retry [FS] |
| $fax_send_date |
| $fax_send_line [FS] |
| $fax_send_time |
| $fax_sender [FS] |
| $fax_status1 |
| $fax_status2 |
| $fax_tosend |
| $fax_user |
| $job_id |
| $job_item |
| $job_owner |
| $poll_phone |
| $retry_cover |
| $retry_delays [FS] |
| $retry_linegroup [FS] |
| $retry_max [FS] |
| $retry_partial [FS] |
| $retry_tosend [FS] |
| $sms_body |
| $sms_phone |
| $sms_text |
| $var_def [FS] |
| $voice_phone |
| $worker_box |
| Graphical Customization Template [GCT] |
| $angle |
| $condition |
| $font |
| $position |
| $size |
| $style |
| $text |
| $textend |
| $watermark |
| Mail Box [MBX] |
| $apply_gct [MBX] |
| $cover_sheet [MBX] |
| $delete_option [MBX] |
| $delivery_option |
| $last_delivered |
| $last_received |
| $mail_stop |
| $mailbox_desc |
| $mailbox_type |
| $media_type |
| $message_dir |
| $owner_box |
| $owner_fax |
| $owner_name [MBX] |
| $owner_satellite |
| $owner_telephone |
| $pending_count |
| $post_deliver |
| $post_receive |
| $print_option |
| $ready_count |
| $retain_days |
| $total_received |
| Message Control File [MCF] |
| $call_number |
| $fax_nsfdata |
| $fax_sender [MCF] |
| $fax_status |
| $mailbox_number |
| $message_file |
| $message_format |
| $message_media |
| $message_rcv_line |
| $message_received |
| $message_send_line |
| $message_send_to |
| $message_sent |
| $message_status |
| $page_count |
| $print_status |
| $var_def [MCF] |
| $view_status |
| Examples |
| Sample Script Applications |
| Fax Opt-out IVR Application |
| Voice to E-Mail |
| Conditional Processing |
| Examples of FS Files |
| MBX Files for Fax Mail |
| Phone Masks |
| Play Voice Messages |
| Question Boxes |
| User Profiles for Fax-on-Demand |
| ASCII files in Landscape Orientation |
| MHTML E-Mail |
| Signed and Encrypted E-Mail |
| EOJ task to send a report file |
| Error Codes and Messages |
| COPIAFACTS Program Error Messages |
| Startup errors (0xxx) |
| Initialization errors (1xxx) |
| Configuration errors (2xxx) |
| User Profile errors (3xxx) |
| Run-time errors (4xxx) |
| IIF errors (5xxx) |
| FS File errors (6xxx) |
| MBX/MCF errors (7xxx) |
| Application Support DLL Error Codes |
| Fax and E-Mail Error Codes |
| JOBCL and Job Admin Error Codes |
| PIN Error Codes |
| Database Error Codes |
| Document Conversion Errors |
| Common Fax Print Driver Errors |
| Hardware |
| Brooktrout TR114 Fax/Voice |
| Brooktrout Netaccess |
| Brooktrout API 4.1.1 and ECC 1.62 (Euro-ISDN) |
| Brooktrout API 4.1.1 and ECC 1.62 (T1 PRI-ISDN) |
| Brooktrout API 4.3 and ECC 1.75 (Euro-ISDN) |
| Brooktrout API 4.3 and ECC 1.75 (T1 PRI-ISDN) |
| Netaccess Switch Type and Variant Type (BTNA.CFG) |
| Netaccess Channel Map for 2 E1 trunks with 16 channels each |
| Netaccess Channel Map for 1 E1 trunk with 16 channels |
| Netaccess Channel Map for 1 E1 trunk with 30 channels |
| Netaccess Channel Map for 1 T1 ISDN trunk with 23 channels |
| Brooktrout TR1034 Fax/Voice |
| Commetrex PowerFax |
| Dialogic Diva Server Fax |
| Dialogic Diva Server Voice |
| Dialogic Fax |
| Dialogic Voice/Fax |
| Gammalink Fax |
| Glossary |
| Appendices |
| Appendix A: Standard Voice Prompts |
| Appendix B: Processing States (alpha sequence) |
| Appendix C: Processing States (numeric sequence) |
| Appendix D: System Variables |
| Appendix E: Transaction Log |
| Appendix F: Standard Directories |
| Network Considerations |
| How Programs Find the CopiaFacts Directories |
| Standard Directory Descriptions |
| Diagram of Standard Directories |
| Advanced Configuration Features |
| Appendix G: Environment Variables |
| Appendix H: File Extensions |
| Appendix I: Standard IVR Flowcharts |
| Standard Fax-On-Demand IVR |
| Fax-On-Demand IVR with Caller ID |
| Job Administration IVR |
| Appendix J: Job Status/Actions/API |
| Job Status Codes |
| Job Creation/Selection Error Codes |
| Job Action Codes for IVR |
| Job Admin DLL Overview |
| Job Admin DLL Function List |
| Action Functions |
| Admin Functions |
| Broadcast Document Functions |
| Broadcast List Functions |
| Create Functions |
| CreateInstance, CreateNumInstance |
| CreateJobtype |
| CreateOwner |
| Direct UJP Access Functions |
| DeleteCommands |
| AddCommand |
| GetCommand, GetProperty |
| DeleteAllVariables |
| AddVariable |
| SetBroadcastType |
| GetVariableValue |
| GetEmailHeaderValue |
| Launch Functions |
| Launch |
| LaunchMon |
| DelayLaunch |
| Log/Status Functions |
| Log |
| GetJobHistory |
| GetNumJobHistory |
| GetStatus |
| SetStatus |
| GetSummary |
| UpdateSummary |
| SetSummaryTotal |
| Job Action Codes for DLL calls |
| Job History Log Codes |
| Appendix K: Voice Formats |
| Appendix L: E-Mail Performance Monitoring |
| Appendix M: CopiaFacts Version List |
© 1990-2011 Copia International, Ltd