Programs > CopiaFacts Server Engine Program > COPIAFACTS Debugging Options

Debugging output is controlled by checkboxes on the COPIAFACTS Options Page, Debug sub-page. Debug output is sent to screen or file depending on the Trace Options settings. Normally there is no need to enable debug settings unless Copia support staff are investigating a problem for you.

Whenever you set any debugging options, you should always enable Trace Processing States on the Trace Options screen, so that a context is available for the debug messages.

Please note that some of these trace options can produce huge amounts of trace output, and may seriously degrade the perfomance of your CopiaFacts system if left enabled unnecessarily.

The following debug checkboxes control the debug output:

DTMF analysis

Traces all attempts to gather DTMF input and all incoming DTMF items. This setting also picks up details of DNIS and ANI processing, even when this data is acquired digitally rather than from in-band DTMF.

Voice-board interface

Traces all play and record operations and the results for each that are returned from the board interface API.

Fax-board interface

Traces all send, poll and receive operations, and the results returned for each by the board interface API. For Brooktrout boards, some voice debugging messages are also enabled by this setting.

Memory allocate/copy

Traces all memory operations. Do not enable this debug trace unless specifically requested to do so by Copia support staff.

Configuration and startup

Traces all configuration steps, including board and channel detection. If needed, this checkbox must be set before you click the Start button.

xBase processing

Traces operations on DBF/NDX/CDX files using $lookup_var, $update_dbf and similar commands.

Transaction log

Traces log file operations. Log file writes are buffered so there are several stages to writing a single log item to disk.

Thread start/stop

Traces thread operations. Do not enable this debug trace unless specifically requested to do so by Copia support staff.

Fax mail

Traces the processing of incoming faxes.

Low level voice/fax

Traces additional information from the board interface API. In the case of Brooktrout TR114 (but not the TR1034), the Brooktrout full trace options are enabled and data is collected in the COPIAFACTS trace file. Do not enable this debug trace unless specifically requested to do so by Copia support staff.

Temporary messages

Used for special purposes under the direction of Copia support staff.

Global tone detection

Traces all $global_tone and $hangup_tone tone events and their interpretation.

All function calls

Traces all function calls. Do not enable this debug trace unless specifically requested to do so by Copia support staff.

Job operations

Traces all interaction with the job admin DLL F7JOBADM.DLL.

Heap checking

Checks the heap integrity at allocation and freeing of memory. Do not enable this debug trace unless specifically requested to do so by Copia support staff.

Topic url: http://www.copia.com/support/refmanual/index.html?copiafactsdebuggingoptions.htm