CopiaFacts Features > Smart Retry > Configuring Retry Settings

There are several ways you can configure and customize the Smart Retry settings:

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You can modify the supplied FF7.SMR file which specifies to which class each outcome is assigned, along with other actions needed for specific error codes. Most users will not need to do this. The file is only used when you name it on a $retry_parms command in your configuration file. The FF7.SMR file is an ASCII file which can be modified using an editor such as Notepad. Please see the notes at the top of the file for details of the changes you can make. We strongly recommend that you save your customised file with a name other than FF7.SMR.

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You can use the $callback command to set default values for all outcome classes. If you have no $retry_delays in use, the default values of the $callback parameters (2 3 5) are used. Note that if no $retry_delays are given, all outcome classes are treated as if they were the same class. Different outcomes all count in the same retry sequence. This reproduces the operation of earlier versions of FaxFacts and those where smart retry has not been implemented.

•	You can supply $retry_delays and $email_retry_delays commands in your user profiles. This is the recommended way to customize retry delays. For example you could use the following sequence in your user profile:

$retry_delays A "3" ; no ans: one retry after 3 mins

$retry_delays B "5 5 5 1H" ; busy: 3 tries, wait 1 hr, 1 more try

$retry_delays C "3" ; other: try once more

$retry_delays D "10S 10S 10S 10S" ; no dial tone try 4 more times

$retry_delays E " " ; immediate fail system errors

$retry_delays F "1 1" ; two retries on transmission failure

$retry_delays H "3" ; one retry on receiver hangup

$email_retry_delays A "1 1 1" ; timeout

$email_retry_delays B "3" ; mailbox error

$email_retry_delays C "1 1 1" ; connection failure

$email_retry_delays D "1 1 1" ; domain name error

$email_retry_delays E " " ; immediate fail system errors

$email_retry_delays F "1 1 1" ; other SMTP error

$email_retry_delays H " " ; command rejected

•	On the introduction of CopiaFacts engine release 7.308, the default e-mail outcome classes (documented in FF7.SMR) have been changed. To match these changes it is recommended that the following $email_retry_delays commands should be adapted as required and added to your FAXFACTS.CFG file:

$if @FFVERSION >= 7308

$email_retry_delays * A "1 1 1" ; timeout

$email_retry_delays * B "3" ; mailbox error

$email_retry_delays * C "1 1 1" ; connection failure

$email_retry_delays * D "1 1 1" ; domain name error

$email_retry_delays * E " " ; immediate fail system errors

$email_retry_delays * F "1 1 1" ; other SMTP error

$email_retry_delays * H " " ; command rejected

$endif

•	You can place $retry... commands in each of the FS files you generate for a specific broadcast. This may be a useful technique for service bureaus not using the Job Admin feature when a customer has special requirements for a broadcast.

•	You can use the $retry_partial command to customize partial retry.

Topic url: http://www.copia.com/support/refmanual/index.html?customizingsettings.htm