Hardware > Dialogic Diva Server Fax

Supported Hardware

CopiaFacts currently supports BRI, Analog, E1-PRI and T1 Diva Server boards. Color fax is not yet supported.

Installation

Use the Dialogic Diva installer to install and configure the board and service options. The necessary Dialogic Diva software is supplied with the boards.

If you change your hardware configuration by adding or removing boards, you must re-run the Diva Configuration Manager to reflect the changes that have been made.

Currently CopiaFacts requires release 8.2 or later of the Dialogic Diva Server software. If you have installed boards running an earlier release, we recommend upgrading. If it is necessary to continue to run the older release, please contact Copia support to obtain a later DSSDK.DLL file than Dialogic supplied with the earlier software release.

Configuration

Remember to configure the incoming call filter either to accept all calls or to accept a specific range of dialled numbers as required.

If you have multiple Diva Server boards and machines in a hunt group of incoming lines, be sure to set the 'Device Mode' in the Dialogic configuration to 'Hunt Group' instead of to 'Standard'. This ensures that the board will be disabled while CopiaFacts is not running and incoming calls will therefore be passed to another span.

Inbound Calls

Dialogic Diva hardware is configured to permit or deny inbound calls on a whole device (board), not on individual channels. CopiaFacts allows inbound calls on each device if one or more lines on the device is configured for inbound calls. You can also use the environment variable EICON_NO_INBOUND to deny inbound calls on specific devices. The value to assign is a comma-separated list of device (board) numbers. For example, assigning "1,2" prevents inbound calls on boards 1 and 2.

Cover Sheets

'ASCII cover sheets' are not supported. To create a cover sheet containing data from variable fields, use a graphical customization template (GCT or GTT) cover sheet.

Fax Header Line

We recommend that you pad out header lines to a width of about 85 characters, using the syntax @varname{width} to create fixed width fields. Shorter lengths cause the Dialogic Diva software to add date, time, and CSID fields to the left of the header as available space permits, so using a fixed width for your custom header line avoids variable formats for the header. The page number and total number of pages are appended at the right-hand end of the header line unless $fax_header is used with the none keyword.

Topic url: http://www.copia.com/support/refmanual/index.html?eicondivaserverfax.htm