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Appendix C: Processing States (numeric sequence) |
  
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Appendix C: Processing States (numeric sequence) |
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The following is a table of CopiaFacts states. Each 'state' is a step in the processing of a transaction in the COPIAFACTS program, and the program transfers from one to another depending on the events and conditions encountered in each state. The state names shown underlined are those which are most commonly the target of a $next_box command. To find the state in which a specific message is played, look up the state number shown for the message in Appendix A: Standard Voice Prompts.
The list can also be viewed in Alphabetic Sequence.
WAIT_FOR_CALL 0 waiting for phone call
ANSWER_PHONE 1 answering phone
GREET 2 play greeting message
DO_PASSWORD 3 process password
LOOP_DONE 4 process exit after caller done
LOOP_EXIT 5 process other exits
DO_NEXT_IMAGE 6 ask for next image or menu
LOOP_RETURN 7 process end of selection loop
END_EMAIL 8 end email operation
DO_VALID_IMAGE 9 play voice/numeric description
DO_IMAGE_OK 10 ask if image is ok
ACCEPT_IMAGE 11 accept image and add to list
DO_MORE_IMAGES 12 ask if any more images
RESET_LINE 13 (set temporarily during reset line)
DO_CALLER_PHONE 14 ask for caller phone/extension
START_CALLID 15 start caller-id feature
CHAT_SETUP 16 Set up Chat Line
CHAT_PLAY 17 Play Chat Line msg
CHATTING 18 Chatting
DO_RECRD_MSG 19 ask for recorded message
ACCEPT_FAX 20 set up to receive inbound fax
START_FAX 21 play start fax at beep message
INIT_FAX 22 initialize fax for transmit
LINE_ERROR 23 unrecoverable line error
GET_ANSWERBACK 24 record caller answerback
JOB_EXIST_NEW 25 ask if existing or new job
JOB_OWNER_NEW 26 get owner for new job
JOB_JOBTYPE_NEW 27 get job type for new job
JOB_SETUP_NEW 28 set up new job
ABORT_FAX 29 kill fax transmission
END_FAX 30 end fax transmission
HANG_UP 31 hang up phone
DO_MENU 32 activate voice menu
DO_FAX_PREVIEW 33 create TIF for job fax preview
VOICE_FAIL 34 voice broadcast fail
START_POLL_CALL 35 start a poll out call
CHAT_CONN 36 make the chat connection
JOB_CONFIRM_NEW 37 confirm new job number
DO_IMAGE_RES 38 ask for image resolution
STAR_BOX 39 star in menu
RECORD_MSG 40 record caller message
JOB_GETLISTS 41 get broadcast list numbers
JOB_SAVELISTS 42 update job instance with list numbers
DO_IMGPWRD 43 play image password message
JOB_CHECKLISTS 44 validate list selection
JOB_GETDOCS 45 prepare to fax in documents for broadcast
CHECK_MODE 46 check current operational mode
PLAY_FAX_ONLY 47 inform caller that call must be from fax
DO_AT_FAX 48 ask caller if call from fax
JOB_GOODBYE 49 end job admin session
DO_FAX_NUMBER 50 ask caller for fax number
START_STUDIO 51 welcome to recording studio
DO_STUDIO_MSG 52 get message number to work with
STUDIO_RECORD 53 record message
STUDIO_INFO 54 play info on studio type
DO_ROUTE_TO 55 ask caller for routing info
STUDIO_WAIT 56 wait for caller studio input
STUDIO_INFO_MSG 57 play info on studio message
STUDIO_PLAY 58 play existing message
STUDIO_CANCEL 59 cancel recording
CHK_IMAGE_MODE 60 check for image delivery method
PLAY_NO_CALLBK 61 tell caller callback not allowed
PLAY_NO_INBOUND 62 tell caller turnaround not allowed
START_CALL 63 begin callback process
PLAY_NO_SERVICE 64 area code restricted for callback
JOB_OWNER_OLD 65 get owner for existing job
JOB_JOBTYPE_OLD 66 get jobtype for existing job
JOB_JOBINST 67 select job instance
JOB_JOBACTION 68 select job action
SCHEDULE_NXT_CALL 69 schedule next attempt on callback
SAVE_REQUEST 70 store requests for later callback
CHECK_AUTO_CALL 71 check for auto image selection
NO_MORE_IMAGES 72 caller done selecting images
LINE_SETTLE 73 waiting for line to settle
JOB_GETLIST 74 get a single list selection
RETRY_CALL 75 retry call entry point
JOB_CREATE_FAIL 76 failed to create job
CALL_FAIL 77 outbound call failure
MAIL_GREET 78 play mail greeting message
DO_MAIL_BOX 79 ask for mail box
WAIT_FOR_POLL 80 wait for poll
ANALYSE_POLL 81 analyze poll
INVALID_MAIL_BOX 82 invalid mail box
PLAY_MAIL_DESC 83 play mail box description
DO_MAIL_OK 84 ask caller to verify mail box
INBOUND_FAX 85 inbound fax being processed
CHECK_BOX_TYPE 86 check mail box type
CHECK_MAIL_OK 87 see if we can receive mail
DIAL_FAX 88 dial for outbound fax
RECEIVE_MAIL 89 prepare to receive mail
RECEIVE_FAX 90 initialize fax for receive
START_RECEIVE 91 begin reception after beep
PASS_HEADER 92 send fax header
RECEIVE_NEXT_PAGE 93 receive next fax page
READ_NEXT_BLOCK 94 read next fax data block
IMAGE_RECEIVED 95 image completely sent
RECEIVE_ABORT 96 receive operation aborted
CHECK_FOR_MAIL 97 check for mail for owner
CHECK_MAIL_BOXES 98 search mail boxes for mail
GATHER_MAIL 99 create transmission list for messages
DO_MAIL_FAX 100 ask for fax destination info
START_EMAIL_OP 101 start e-mail operation
PLAY_NO_MAIL 102 tell owner he has no mail to receive
PLAY_COST 103 repeat image cost
PLAY_TOTAL_COST 104 repeat total selection cost
PLAY_FINAL_COST 105 repeat cost after all selections made
DO_CARDNO 106 do credit card number with MMYY
DO_CREDIT_CARDNO 107 do credit card number only
DO_CREDIT_MONTH 108 do credit card month
DO_CREDIT_YEAR 109 do credit card year
DO_CARDNO_GETVAR 110 save credit card info as getvar
LINE_RESET 111 line reset
SAVE_ORDER 112 save credit card order info
LOOKUP_FAX 113 get caller's fax info
DO_SOFT_DID 114 ask for extension for software DID
DO_SDID_GREET 115 do greeting for SDID
BAD_EXTENSION 116 extension not found
SETUP_USER 117 load user profile for call (DIDNO)
GET_HARD_DID 118 answer hardware DID call
FLASH_HARD_DID 119 acknowledge hardware DID
HANG_UP_DID 120 complete hardware DID hang-up
ABORT_CALL 121 call aborted before fax
PROBLEM_CALL 122 timeout on call
DO_RMT_IMAGE 123 ask for remote image number
START_MAINT_OP 124 start a 'worker' operation
FINISH_MAINT_OP 125 terminate a 'worker' operation
ADD_RMT_IMAGE 126 play digit description of new image
DO_ADD_OK 127 ask caller if ok to add image
KILL_MAINT_OP 128 terminate 'worker' operation, no repeat
RMT_IMAGE_OK 129 check for password if image ok
DO_RMT_PWD 130 ask for remote image password
START_JOB_OP 131 start job operation
DO_PREVIEW_FORMATS 132 create other images for preview
PLAY_RMT_DESC 133 play remote image description
DO_RMT_OK 134 ask if image is ok
VOICEOUT_FAX_DONE 135 fax sent on voiceout call
RMT_DESC_OK 136 check if record allowed
DO_RECORD_RMT 137 ask if caller wants to update desc
PLAY_FAIL 138 fail to play pre-fax message
PLAY_RECORD_RMT 139 ask caller to record message
RECORD_RMT_DESC 140 record new description
DO_REPEAT_RMT 141 tell caller to press 1 to repeat
PLAY_FAX 142 play message to prepare fax
PLAY_REPEAT_RMT 143 repeat updated description
DO_REPEAT_OK 144 ask if recording ok
JOB_CONFLIST 145 confirm single job list
DO_FAX_RMT 146 ask caller if he wants to update image
VOICE_START 147 start a voice interaction
START_FAX_RMT 148 set up fax to receive
RECEIVE_FAX_RMT 149 start fax message (image update)
REMOTE_REQUEST 150 start of remote image update
NEXT_REMOTE 151 next remote image update
CALL_XFER 152 call transfer
START_VOICE_CALL 153 voice start call
VOICE_DIAL 154 voice dial call
VOICE_EXIT 155 voice call exit
VOICE_RETRY 156 voice call retry
GOOD_BYE 157 good-bye
QUESTION_START 158 start question box
ERROR_BOX 159 process error box
RECORD_BOX 160 setup recording
NEXT_BOX 161 next box or state
QUERY_BOX 162 query box (run box)
RECORD_2 163 do recording
XFER_NOCP 164 call transfer no call progress
DIAL_SEND_FAX 165 dial and send fax (no intermediate states)
SEND_ONECALL_FAX 166 send onecall fax (no intermediate states)
PLAY_BOX 167 playback
VMSG_DO_OP 168 play msg operation
XFER_LINKLINE 169 transfer call to linked outbound line
VMSG_DO_CALLNO 170 ask for call number
LINKED 171 linked to another line
START_DIALOUT 172 start dial for call xfer
VMSG_PLBK_CALLNO 173 playback call number
VMSG_PLAY_CALLMSG 174 play msg by call #
VMSG_FIND_MSG 175 find voice messages
VMSG_PLAY_MSG 176 playback voice msg
VMSG_DELETE 177 delete voice message
VMSG_DONE 178 voice messages done
JOB_DONELIST 179 job list selection done
JOB_PLAYLIST 180 play list description
JOB_BADLIST 181 play invalid list message
EMAIL_SEND 182 send outbound e-mail
RECEIVE_GREET 183 greet for fax mail
FIND_RECEIVE_BOX 184 find receive box
INVALID_RCV_BOX 185 not accepting fax mail
PLAY_RECEIVE_DESC 186 describe mail box
CHECK_RCV_TYPE 187 check for satellite
CHECK_RECEIVE_OK 188 check receive OK
REPLAY_BOX 189 process replay box
CHECK_PHONE 190 check phone number
IIF_PROC_COMPLETE 191 completed infobox process
CHECK_OB_TYPE 192 check outbound type
SYS_INIT 193 program startup
LINK_FINISH 194 link-line completion
LINK_DIAL_DONE 195 link-line dial done
LINK_DONE_FAIL 196 link-line dial done play failed
LINK_INIT 197 link-line initialised on first line
LINK_WAIT_DIVA 198 link-line wait for outbound (Diva only)
LINK_DIAL_DIVA 199 link-line dial done (Diva only)
BLOCK_OB_CALL 200 (dummy state to block outbound call)
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