The following is a table of CopiaFacts states. Each 'state' is a step in the processing of a transaction in the COPIAFACTS program, and the program transfers from one to another depending on the events and conditions encountered in each state. To find the state in which a specific message is played, look up the state number shown for the message in Appendix A: Standard Voice Prompts.
The list can also be viewed in Alphabetic Sequence.
WAIT_FOR_CALL 0 waiting for phone call
ANSWER_PHONE 1 answering phone
GREET 2 play greeting message
DO_PASSWORD 3 process password
LOOP_DONE 4 process exit after caller done
LOOP_EXIT 5 process other exits
DO_NEXT_IMAGE 6 ask for next image or menu
LOOP_RETURN 7 process end of selection loop
END_EMAIL 8 end email operation
DO_VALID_IMAGE 9 play voice/numeric description
DO_IMAGE_OK 10 ask if image is OK
ACCEPT_IMAGE 11 accept image and add to list
DO_MORE_IMAGES 12 ask if any more images
RESET_LINE 13 (set temporarily during reset line)
DO_CALLER_PHONE 14 ask for caller phone/extension
START_CALLID 15 start caller-id feature
LINK_HANG_UP_TRAP 16 catch hang up of linked call
LINK_CC_HANG_UP 17 call controller hang up
DO_RECRD_MSG 19 ask for recorded message
ACCEPT_FAX 20 set up to receive inbound fax
START_FAX 21 play start fax at beep message
INIT_FAX 22 initialize fax for transmit
LINE_ERROR 23 unrecoverable line error
JOB_GREET 24 job IVR greeting
JOB_EXIST_NEW 25 ask if existing or new job
JOB_OWNER_NEW 26 get owner for new job
JOB_JOBTYPE_NEW 27 get job type for new job
JOB_SETUP_NEW 28 set up new job
ABORT_FAX 29 kill fax transmission
END_FAX 30 end fax transmission
HANG_UP 31 hang up phone
DO_MENU 32 activate voice menu
DO_FAX_PREVIEW 33 create TIF for job fax preview
VOICE_FAIL 34 voice broadcast fail
START_POLL_CALL 35 start a poll out call
JOB_CONFIRM_NEW 37 confirm new job number
DO_IMAGE_RES 38 ask for image resolution
STAR_BOX 39 star in menu
RECORD_MSG 40 record caller message
JOB_GETLISTS 41 get broadcast list numbers
JOB_SAVELISTS 42 update job instance with list numbers
DO_IMGPWRD 43 play image password message
JOB_CHECKLISTS 44 validate list selection
JOB_GETDOCS 45 prepare to fax in documents for broadcast
CHECK_MODE 46 check current operational mode
PLAY_FAX_ONLY 47 inform caller that call must be from fax
DO_AT_FAX 48 ask caller if call from fax
JOB_GOODBYE 49 end job admin IVR session
DO_FAX_NUMBER 50 ask caller for fax number
START_STUDIO 51 welcome to recording studio
DO_STUDIO_MSG 52 get message number to work with
STUDIO_RECORD 53 record message
STUDIO_INFO 54 play info on studio type
DO_ROUTE_TO 55 ask caller for routing info
STUDIO_WAIT 56 wait for caller studio input
STUDIO_INFO_MSG 57 play info on studio message
STUDIO_PLAY 58 play existing message
STUDIO_CANCEL 59 cancel recording
CHK_IMAGE_MODE 60 check for image delivery method
PLAY_NO_CALLBK 61 tell caller callback not allowed
PLAY_NO_INBOUND 62 tell caller turnaround not allowed
START_CALL 63 begin callback process
PLAY_NO_SERVICE 64 area code restricted for callback
JOB_OWNER_OLD 65 get owner for existing job
JOB_JOBTYPE_OLD 66 get jobtype for existing job
JOB_JOBINST 67 select job instance
JOB_JOBACTION 68 select job action
SCHEDULE_NXT_CALL 69 schedule next attempt on callback
SAVE_REQUEST 70 store requests for later callback
CHECK_AUTO_CALL 71 check for auto image selection
NO_MORE_IMAGES 72 caller done selecting images
LINE_SETTLE 73 waiting for line to settle
JOB_GETLIST 74 get a single list selection
RETRY_CALL 75 retry call entry point
JOB_CREATE_FAIL 76 failed to create job
CALL_FAIL 77 outbound call failure
MAIL_GREET 78 play mail greeting message
DO_MAIL_BOX 79 ask for mail box
WAIT_FOR_POLL 80 wait for poll
ANALYZE_POLL 81 analyze poll
INVALID_MAIL_BOX 82 invalid mail box
PLAY_MAIL_DESC 83 play mail box description
DO_MAIL_OK 84 ask caller to verify mail box
RD_REPORT 85 remote delivery reported
CHECK_BOX_TYPE 86 check mail box type
CHECK_MAIL_OK 87 see if we can receive mail
DIAL_FAX 88 dial for outbound fax
RECEIVE_MAIL 89 prepare to receive mail
RECEIVE_FAX 90 initialize fax for receive
START_RECEIVE 91 begin reception after beep
DIAL_POLL_FAX 92 dial for outbound poll
SEND_FAX 93 send outbound fax
POLL_FAX 94 poll for fax
IMAGE_RECEIVED 95 image completely sent
RECEIVE_ABORT 96 receive operation aborted
CHECK_FOR_MAIL 97 check for mail for owner
CHECK_MAIL_BOXES 98 search mail boxes for mail
GATHER_MAIL 99 create transmission list for messages
DO_MAIL_FAX 100 ask for fax destination info
START_EMAIL_OP 101 start e-mail operation
PLAY_NO_MAIL 102 tell owner he has no mail to receive
LINK_ANN_DIVA 103 announce caller
LINK_CHECK_FINISH 109 pre-check on link finish
LINE_RESET 111 line reset
SAVE_ORDER 112 save credit card order info
LOOKUP_FAX 113 get caller's fax info
DO_SOFT_DID 114 ask for extension for software DID
DO_SDID_GREET 115 do greeting for SDID
BAD_EXTENSION 116 extension not found
SETUP_USER 117 load user profile for call (DIDNO)
GET_HARDWARE_DID 118 answer hardware DID call
FLASH_HARD_DID 119 acknowledge hardware DID
HANG_UP_DID 120 complete hardware DID hang-up
ABORT_CALL 121 call aborted before fax
PROBLEM_CALL 122 timeout on call
DO_RMT_IMAGE 123 ask for remote image number
START_MAINT_OP 124 start a 'worker' operation
FINISH_MAINT_OP 125 terminate a 'worker' operation
ADD_RMT_IMAGE 126 play digit description of new image
DO_ADD_OK 127 ask caller if OK to add image
KILL_MAINT_OP 128 terminate 'worker' operation, no repeat
RMT_IMAGE_OK 129 check for password if image OK
DO_RMT_PWD 130 ask for remote image password
START_JOB_OP 131 start job operation
LINK_WAIT_OB 132 wait for outbound link to connect
PLAY_RMT_DESC 133 play remote image description
DO_RMT_OK 134 ask if image is OK
VOICEOUT_FAX_DONE 135 fax sent on voiceout call
RMT_DESC_OK 136 check if record allowed
DO_RECORD_RMT 137 ask if caller wants to update desc
PLAY_FAIL 138 fail to play pre-fax message
PLAY_RECORD_RMT 139 ask caller to record message
RECORD_RMT_DESC 140 record new description
DO_REPEAT_RMT 141 tell caller to press 1 to repeat
PLAY_FAX 142 play message to prepare fax
PLAY_REPEAT_RMT 143 repeat updated description
DO_REPEAT_OK 144 ask if recording OK
JOB_CONFLIST 145 confirm single job list
DO_FAX_RMT 146 ask caller if he wants to update image
VOICE_START 147 start a voice interaction
START_FAX_RMT 148 set up fax to receive
RECEIVE_FAX_RMT 149 start fax message (image update)
REMOTE_REQUEST 150 start of remote image update
NEXT_REMOTE 151 next remote image update
XFER_CP 152 call transfer with call progress
START_VOICE_CALL 153 voice start call
VOICE_DIAL 154 voice dial call
VOICE_EXIT 155 voice call exit
VOICE_RETRY 156 voice call retry
GOOD_BYE 157 good-bye
QUESTION_START 158 start question box
ERR_BOX 159 process error box
RECORD_BOX 160 setup recording
NEXT_BOX 161 next box or state
QUERY_BOX 162 query box (run box)
RECORD_2 163 do recording
XFER_NOCP 164 call transfer no call progress
DIAL_SEND_FAX 165 dial and send fax (no intermediate states)
SEND_ONECALL_FAX 166 send onecall fax (no intermediate states)
PLAY_BOX 167 playback
VMSG_DO_OP 168 play msg operation
XFER_LINKLINE 169 link call to outbound line
VMSG_DO_CALLNO 170 ask for call number
LINKED 171 linked to another line
START_DIALOUT 172 start dial for call xfer
VMSG_PLBK_CALLNO 173 playback call number
VMSG_PLAY_CALLMSG 174 play msg by call #
VMSG_FIND_MSG 175 find voice messages
VMSG_PLAY_MSG 176 playback voice msg
VMSG_DELETE 177 delete voice message
VMSG_DONE 178 voice messages done
JOB_DONELIST 179 job list selection done
JOB_PLAYLIST 180 play list description
JOB_BADLIST 181 play invalid list message
EMAIL_SEND 182 send outbound e-mail
RECEIVE_GREET 183 greet for fax mail
FIND_RECEIVE_BOX 184 find receive box
INVALID_RECEIVE_BOX 185 not accepting fax mail
PLAY_RECEIVE_DESC 186 describe mail box
CHECK_RCV_TYPE 187 check for satellite
CHECK_RECEIVE_OK 188 check receive OK
REPLAY_BOX 189 process replay box
CHECK_PHONE 190 check phone number
IIF_PROC_COMPLETE 191 completed infobox process
CHECK_OB_TYPE 192 check outbound type
SYS_INIT 193 program startup
LINK_FINISH 194 link-line completion
LINK_DIAL_DONE 195 link-line dial done
LINK_DONE_FAIL 196 link-line dial done play failed
LINK_INIT 197 link-line initialized on first line
LINK_WAIT_DIVA 198 link-line wait for outbound (Diva only)
LINK_DIAL_DIVA 199 link-line dial done (Diva only)
BLOCK_OB_CALL 200 (dummy state to block outbound call)
START_SMS_OP 201 start SMS operation
SMS_SEND 202 SMS send or check outcome
END_SMS 203 SMS end
START_VSP_OP 204 start SMS operation
VSP_SUBMIT 205 VSP DLL to be used
END_VSP 206 VSP end
REJECT_CALL 207 Reject delay-answer call
LINK_HANG_UP 208 Hang up linked call
