List of Appendices:
Appendix A: Standard Voice Prompts
Appendix B: Processing States (alpha sequence)
Appendix C: Processing States (numeric sequence)
Appendix F: Standard Directories
Appendix G: Environment Variables
Appendix I: Standard IVR Flowcharts
Appendix J: Job Status/Actions
Appendix L: E-Mail Performance Monitoring
Appendix M: CopiaFacts Version History
Appendix O: E-Mail Block Lists
Appendix P: CopiaFacts Low-Level Control and Monitoring Interfaces
