Symptoms:
No incoming faxes can be seen in the COPIAFACTS trace
Actions:
Check in CFHWL that channels in the node are configured for receiving faxes.
Check the Channel Schedules tab in COPIAFACTS to ensure that the inbound channels are enabled for the correct time ranges.
If you have confirmed that there is no record of an incoming fax in the COPIAFACTS trace, it will be necessary to shut down COPIAFACTS temporarily and obtain a SIP log:
For BladeWare, run OTFCONFIG, and select the TestRcv operation. If this also fails, a PCAP log containing a test incoming fax will be needed - please send this to Copia with the COPIAFACTS trace file showing no inbound call.
For XCAPI, run XCTEST, and select the recieve fax operation. If this also fails, an XCT trace containing a test incoming fax will be needed - please send this to Copia with the COPIAFACTS trace file showing no inbound call.
You should also contact your telephony service or your PBX administration to ask what their logs show for a test call.
