CopiaFacts includes many trace and diagnostic features designed to assist with troubleshooting. We recommend using the guides in this section of the manual before contacting your CopiaFacts reseller or opening a Copia support ticket. The sub-topics also show, in cases where you still need to contact Copia support, what information we will need to provide a quick resolution of the problem.
The following linked sub-topics provide guidance on how to handle specific issues:
 | When following the steps outlined in the subtopics below, it will help us to resolve an issue if you record what steps you have tried, and the results; and please include a summary of this if you need to contact Copia Support. |
Collecting Diagnostics:
Sending Files to Copia Support
Diagnosing Problems:
Users not receiving confirmation of outbound faxes
Users not receiving inbound faxes by e-mail
External fax senders report CopiaFacts rejecting inbound faxes
Conversion failures when creating faxable TIF files for sending
Repeated failures of outbound faxes with the same outcome code
CopiaFacts shuts down on BladeWare failures
