Symptom:
No outbound fax attempts are visible in STATUS
Actions:
Check the folder count on the FS Counts tab in COPIAFACTS (or CFCP in service mode).
Are there a lot of files awaiting conversion? Is FFEXTERN running? If not, investigate why not, and start it.
Are files waiting in the TOSEND folders? If so, are the folders disabled on the Queues tab?
If faxes are submitted from FFCLIENT:
Are there files in the designated TOSEND queue for this traffic?
Do the FFCLIENT users see reports successful creation of an FS file?
If faxes are submitted from received e-mails in CFGATEWAY:
Is the GATEWAY running? If not, investigate why not, and start it.
Does opening the Gateway trace in TRCVIEW show errors? If so you may need to send the Gateway trace file to Copia with the problem report.
If the FS Counts folder shows waiting FS files but none active, enable Trace Outbound Queue on the CopiaFacts Options tab to show the reason why the FS files are not being processed. Send the COPIAFACTS trace to Copia for advice if the cause is not clear.
