Fax On Demand
First introduced in 1989, FaxFacts Fax on Demand allows
callers to retrieve information via fax on the same call (from a
fax machine) or by call back (from a phone, "2 call").
In today's Internet economy fax is still the preferred form of communication
for classified or legal documents. Fax on Demand provides a complement
to your corporate website as 99.9% of all businesses own a fax machine,
but not nearly as many have Internet access.
Fax on Demand is the ideal electronic assistant for companies and
organizations who need to have information constantly available
to their customers in places other than their website. Companies
that provide sales, product, or other timely information to customers
by fax find themselves miles ahead of the competition with FaxFacts
Fax-on-Demand
Patented One-Call Technology
Did you know that the staple of the fax on demand industry, the
one call fax, was patented by Copia. A one call fax is one
where callers dial in from a fax machine, respond to a recorded
description of documents available, request the desired document,
and have it downloaded directly to the fax machine they are calling
from all in the same call. FaxFacts can also be configured to callback
to a fax machine on another phone line.
Why Fax On Demand?
Fax-on-Demand makes an office more efficient, saving money and valuable
time. FaxFacts reduces overhead by handling these calls for information,
thus reducing expenses for staffing, phones, postage, and printing.
Telephone bills are lower because Copia's one-call technology downloads
documents on the customer's telephone call. Customers appreciate
immediate access to fresh information.
How to use Fax on Demand?
- Provide technical support in the form of technical bulletins
- Distribute product information for sales and marketing
- Process catalog orders
- Post event schedules or late-breaking news
- Provide forms for applications
FaxFacts Fax on Demand Features
IVR
Interactive Voice Response allows communication between the caller
and the Fax-on-Demand system. The caller responds to voice prompts
using telephone touch-tones via the keypad. IVR describes the documents
available and helps them to narrow their request and download a
document.
Unlimited Menu Levels
You can record as much information as necessary to describe the
options available.
Multilingual
If you have an international fax on demand system, FaxFacts can
record voice prompts in several different languages and ask customers
to choose one at the start of the call.
Credit Card Charging
This feature automates fax on demand credit card purchases when
there is a charge for documents. Callers can enter credit card information
for on-line bank approval.
Forms Processing
Using Cardiff's
TELEform software, FaxFacts Fax on Demand Forms Processing option
can recognize and interpret handwritten characters on faxed-in forms.
Demonstration of Fax on Demand
Try It Out! Call Copia's Fax-on-Demand system by dialing 888-332-6742
from your telephone or fax machine and download document 8800 to
a fax machine.
Contact the Copia Sales department
for more information at 800.689.8898 or click
here to request a quote. |
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