Support for Copia products is availble either through a Maintenance agreement, or per hour. Maintenance entitles you to the
- Incremental and full version software updates
- Telephone technical support (Monday
- Friday, 9:00 a.m. - 5:00 p.m. CST)
- Documentation updates, both new manuals and
- Remote support using the COPIATECH utility (UltraVNC) or Remote Desktop
The initial 90 days (from date of purchase)
of maintenance are free to cover installation and setup of
your CopiaFacts system.
Maintenance pricing is based upon the number
of lines and threads in your CopiaFacts system and valid
for one year from the date of purchase. Please contact your sales
representative for more information, or to check the
expiration date of your current maintenance contract.
Copia support is intended to assist you with your
normal use and installation of the CopiaFacts suite of products.
We reserve the right to charge, at our standard hourly rate,
for assistance with such items as 'disaster recovery', system
relocation or hardware rebuilding, and for retraining if a
member of your staff who is not familiar with the product takes
over responsibility for it. If you have declined or not renewed
your maintenance package, then support in such circumstances
will automatically be chargeable at our current hourly rate.
Maintenance agreements are to be continuous and any lapse in
maintenance is subject to a reinstatement fee.
Upgrade to Version 8!
Are you still running version 7 or earlier? Check
out all that version 8 has to offer. There have been
many additions to the CopiaFacts suite and enhancements
to the features you already use. Click
Consult the Reference Manual!
The full, expanded version 8 reference manual is now available on line.
IP Address viewer for E-MailFacts setup
Click here to
view the IP address that your system is reporting. This will
assist in setting the $email_localname variable.