VoiceFacts™ is the voice component of the CopiaFacts
suite of communications solutions. It allows you to incorporate
automated voice services into your overall communications strategy.
VoiceFacts runs on your CopiaFacts server to provide
voice messaging and IVR functions and may be combined with the
FaxFacts fax and
E-MailFacts e-mail components to create custom voice/fax/e-mail
applications or used with CopiaFacts built-in Fax-On-Demand features.
Why does your business need VoiceFacts?
If your are already using FaxFacts and E-MailFacts
to stay in contact with your customer base, adding voice capabilities
is a great addition.
If you use e-mail as your primary form of announcment
are very high that those messages get deleted before they are read,
or they are considered spam and dropped by an e-mail server.
VoiceFacts allows you to leave a voicemail message
that your customer is sure to hear.
Voice broadcasting with VoiceFacts vastly expands
your methods to communicate with your target audience and maintain
Voice Broadcast Software
Just like FaxFacts executes fax broadcasts and E-MailFacts
executes e-mail broadcasts, VoiceFacts excels at voice broadcasts.
Voice Broadcasting covers a wide range of business functions.
Corporate notifications via e-mail often get lost or skipped over
in the flood of spam, but a voice broadcast to every employee voice
mailbox gets noticed. It can add another type of communication
preference to your overall CRM solution. This allows your organizations
to automate tasks like meeting or appointment reminders, follow-up
calls or recall notifications with a voice message.
The flexibility of the VoiceFacts platform allows you to broadcast
a survey, update a database and even use a hook-flash transfer
in the broadcast to transfer to a live agent. For instance, a voice
broadcast of a product recall can offer the option to transfer
to a agent to process the recall or answer any other questions.
Voice broadcasting also allows you to reach clients that may not
yet have e-mail access, or choose not to provide it to you.
What can VoiceFacts be used for?
VoiceFacts integrates directly into the CopiaFacts
suite of business applications. Here are a few things that VoiceFacts
is designed to handle:
- Voice Broadcast
- Voice Mail
- Unlimited Voice Mailboxes
- IVR (Interactive Voice Response)
- PBX Integration
- Unlimited Menu Levels
- Voice Notification
IVR and PBX Integration
VoiceFacts allows you to replace the default IVR engine
in almost any application. Often, the included IVR engine does
not allow the customization needed in today’s business climate.
You require the flexibility to change your call flow on the fly
and VoiceFacts delivers.
VoiceFacts is a great complement to any PBX system (including VoIP based systems).
Companies worldwide choose VoiceFacts as their preferred IVR provider
for their PBX systems.
Contact the Copia Sales department
for more information at 800.689.8898 or click
here to request a quote.