Features
Voice Broadcast
The main component of VoiceFacts is the voice broadcast module.
Managed by the CopiaFacts Broadcast engine, you can automatically
send a voice message at a predetermined time to a list of phone
numbers. This is a perfect solution for political messages, appointment
reminders, catalog orders, or in survey gathering. VoiceFacts can
even detect answering machines so a message can be left.
IVR (Interactive Voice Response)
Businesses of all sizes are using IVR to automate the handling
of routine calls and requests for information. IVR uses voice
and touch-tone keypad entry to allow callers to obtain answers
to common questions. This frees your customer service representatives
to deal with callers who need more than just routine assistance.
VoiceFacts simplifies IVR setup using built-in logic that does
not require any programming.
Additional capabilities are available through a simple, but powerful,
scripting language. VoiceFacts features include unlimited voice
menus, bi-lingual call selection, database query and update, message
recording, call transfer and forwarding, conditional processing,
built-in math, date, and file functions, and a variable phrase-speaking
feature that allows customer/account data to be spoken to the caller.
VoiceFacts lets you answer customer calls 24 hours per day, 7 days
a week, providing answers when your customers want them without
any extra effort on your part.
VoiceFacts lets you easily tailor the system to your needs. Record
your own greetings. Use different greetings for different days
or times. Allow the caller to choose different languages. Set up
each phone line to run a different IVR application if you wish.
Generate e-mail, fax, or voice callback messages as part of your
IVR application. Query and update databases, using information
entered by the caller. Insert your own custom processing. VoiceFacts,
as a member of the CopiaFacts family, is designed to provide you
with the tools you need to automate your messaging needs, allowing
you more time to focus on other aspects of your business.
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Unlimited Menus & levels
There is no limit to the number of menu choices or number
of subnetted menu levels
Gather Information from Callers
The system is able to store survey information taken by your
voice broadcast. This allows for instant feedback or confirmation.
You can also gather this information before routing to a call
center agent.
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Voice Mail
Standard voice messaging capabilities such as automatic answering,
save, delete, replay/partial replay, 3-second playback, and personalization
of greetings. Also included is the ability to replay messages in
reverse order, not limiting the user to FIFO (First In, First Out)
messaging. Your messages can even be routed to your desktop PC.
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Unlimited Mailboxes
There is no limit to the number of voice mailboxes allowed
on a VoiceFacts system.
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CopiaFacts
API
Since VoiceFacts runs off the CopiaFacts engine, you have the ability
to use the embedded CopiaFacts file-based Application Programming
Interface (API). This open-end design allows you to integrate VoiceFacts
into your existing business applications. ...[more]
Hardware
VoiceFacts has very modest hardware requirements and supports voice
boards from Intel/Dialogic and more.
Contact the Copia Sales department
for more information at 800.689.8898 or click
here to request a quote. |
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