What is required for FaxFacts?
FaxFacts runs on the CopiaFacts Engine. The requirements for the
server component are as follows:
- Windows NT/2000, XP, 2003
- 300+ MHz Intel Pentium compatible (x86) - Processor
- 256 MB of RAM Minimum (512 MB Recommended)
- 400 MB Available Hard Disk space (4GB Recommended)
- Supported Fax Hardware
- Supported Voice Hardware
What are the benefits of using a fax server
over a fax machine?
- For companies that fax more than five or six pages per hour,
on average, the dollar savings in terms of employee and phone
time saved are tremendous. Faxing documents with FaxFacts is
significantly faster than using a manual fax machine because the
phone connections are more reliable, FaxFacts can direct the transmission
to a free phone line, and the queue system will automatically
fax the entire document according to the priority the sender assigns
- Fax capability at workstations eliminates trips to the fax machine,
manually feeding pages, and re-sending failures.
- A Status utility tracks faxes to tell you if faxes complete
or fail so you don't have to call and say "Did you get it?"
- Incoming faxes are routed directly to a general mailbox on the
network. This saves paper, and offers more confidentiality.
- Faxes can also be routed to individual mailboxes and users alerted
that faxes are waiting
- Sending one document to a large number of people can be done
quickly from a workstation.
What makes FaxFacts the best fax server on
Copia's FaxFacts Server software has unique features that
other fax servers do not.
- The system is open, inviting customization. Users can tweak
the program to meet individual needs.
- FaxFacts Server was designed as a team player in terms
of integrating with network modules and office systems. It runs
on its own-networked workstation. This arrangement serves two
purposes. First, it eliminates network overload and complexity.
Second, it allows unlimited expansion of the FaxFacts Server.
Users can band CPU's together to build ever-larger FaxFacts systems.
Using 2 line to 30 line fax boards you can drive 2 to 120 lines
- Features like desktop faxing , Fax Mail, Graphical Cover Sheets,
Fax Status (Tracking), and Broadcast address nearly every faxing
need that arises.
- Our patented Mail Merge
to Fax module is one of the most exciting modules available
for FaxFacts Fax Server. Other products on the market offer
bulk faxing, but Copia's Mail
Merge to Fax launches "fax merges" from any word
processing program that supports mail merge.
- Operating in a Windows environment, FaxFacts Server uses
intuitive icons and dialog boxes that guide you easily through
tasks. On-line help is also available at each screen.
How does FaxFacts send a fax?
Once a file is created (in a word processing program, for example),
the user "prints" the file using the FaxFacts print driver.
This brings up the CopiaFacts client which allows for entering of
the recipient's name, fax number, any attachments, and a cover sheet.
(If you print from a supported contact manager this information
is automatically filled in) FaxFacts then creates a Fax Send (.FS)
file on the server which contains all information needed to send
the fax. The fax is then forwarded to the fax queue where it is
transmitted over the next free fax line. FaxFacts Status tracks
the transmission and confirms the transmission completed.
What are some features of FaxFacts that streamline
the transmission process?
When sending a fax you can define a time and day for transmission.
This feature saves you money by sending long distance faxes in the
evening when phone rates are lower. FaxFacts can be configured to
re-dial unanswered phone lines and you determine the frequency (every
one-minute or every five minutes). The FaxFacts' Intelligent
Retry feature can detect if a fax was interrupted mid-call and
re-send only the missed pages.
Does FaxFacts include phone books for storing
Yes, FaxFacts includes easy to setup phone books that can hold as
many entries as you need. You can also create as many different
phone books as necessary. The CopiaFacts client provides universal
database access and can get addresses from the following sources:
- Custom Address Books (internal to CopiaFacts)
- Exchange/Outlook Compatibility
- GoldMine/ACT Contacts
- LDAP and Active Directory services
- Universal Database Access
- ADO/OLE DB/ODBC
- SQL Server
- FoxPro and more...
How many fax/phone lines does my office need?
Estimate conservatively that it takes one minute to fax one page
of a document and the average fax document is four pages long. If
you fax 30 pages per hour, the fax/phone line will be tied up for
30 minutes, refusing incoming faxes and outbound faxes from other
Two fax/phone lines will be tied up for only 15 minutes. Broadcasting
documents will keep the lines busy, as well, however with FaxFacts
priority software you can send broadcasts at night when line activity
What is Fax Mail?
Fax Mail creates a virtual mailbox where
all incoming faxes are delivered. From this mailbox, faxes are manually
routed to other mailboxes or a specific printer. You can read faxes
in mailboxes with the FaxFacts Viewer before printing or forwarding
With Direct Inward Dial, DTMF (reading the last four digits of
the fax number), OCR, or CSID, Fax Mail
can deliver faxes directly to specific workstations, bypassing the
main mailbox. Direct Inward Dial is the most effective means of
delivering faxes to individual boxes.
How does the Mail Merge to Fax feature work?
Mail Merge to Fax takes a mail
merge operation and actually broadcasts the merged documents over
fax lines to a specified list of customers. By simply adding one
to three merge fields to the original data file, FaxFacts Mail
Merge to Fax automates dispensing the mail merge, even attaching
additional documents to each fax. This eliminates the time and money
spent on printing, stuffing envelopes, and postage. Copia has a
patent on this exciting technology, so it is not available on other
fax server products.
What can Fax-on-Demand do for my company?
Automation is key to Copia's Fax-on-Demand value. This system allows
your clients and sales force to access up-to-date company and product
information twenty-four hours a day. It's easier for customers to
make purchasing decisions and for sales people to make sales when
they can access documents quickly.
Dispensing information with Fax-on-Demand increases a company's
technological prestige. Conversely, it also confirms the time-tested
business adage of "doing more without spending more."
Once the system is in place, it is low maintenance and can perform
tasks previously requiring someone's full-time attention.
What are some examples of how Fax-on-Demand is used?
Medical associations post literature on medical conditions and treatments
for patients and health professionals to download. Government agencies
post documents of consumer interest on Fax-on-Demand. A consumer
research company posts product evaluations and charges the customer
for each report using Copia's Credit Card feature.
Who pays for the call when faxes are transmitted from Fax-on-Demand?
There are two ways you can set up Fax-on-Demand transmissions. One-call
transmissions are the most economical for your company because the
customer/user dials in from a fax machine and the requested document
is delivered on the same call. The company doesn't pay for the cost
of the call.
If Fax-on-Demand is configured for two-call, customers/users dial
in from a telephone and enter their fax number to the telephone
keypad. Because Fax-on-Demand is sending the fax on a second call
(by calling back the fax number), the company pays for that call.
But two-way calls also may be restricted by area code, automatic
call routing, time of day (sending faxes when phone rates are low),
or simply limiting the number of document requests.
How many documents will fit onto the Fax-on-Demand system?
The is no limit to the number of documents you can have in a FaxFacts
Fax On Demand system.
How are fax-on-demand documents organized?
Documents available for FaxFacts Fax-on-Demand are stored in an
Image Catalog and are referred to as images. Images are grouped
into logical directories so the system can locate the image. Directories
can reside on local or network drives.
How do I advertise fax-on-demand document numbers to my clients?
The system administrator usually assigns image numbers as documents
are posted to the catalog. Sometimes the image number can be correlated
to the product, like part numbers or catalog numbers. Once numbers
are assigned, they can be referenced in catalogs, advertisements,
direct mail, and other company documents. Or the system administrator
can assign one image number that accesses a directory (catalog)
of all available image numbers. The caller downloads the directory
and calls back with the necessary image number.
How are documents posted to Fax-on-Demand?
There are a few ways to post documents, but the easiest is to "print"
documents using the CopiaFacts client from Windows. There are other
ways of posting documents to a Fax-on-Demand system:
- Fax the document into the FaxFacts system. This is called "remote
- Convert Postscript files to fax image files.
- Scan images into a graphical format file and convert them to
- Fax ASCII files with FaxFacts utilities
- Use Mail Merge to Fax to print directly to the image catalog.
We also give you the ability to have documents automatically placed
on the system with no user interaction, such as reports generated
by an external program.
How much disk storage is needed per fax document?
One fax page in fine resolution (203 dpi x 192 dpi) takes up 50
- 120 KB of space. One second of recorded speech requires 8 KB.
Conservatively, companies should allow 1 MB for every 8 to 12 pages
of fax images, including some voice response.
How can I keep track of who uses my system?
FaxFacts can generate reports (40 to choose from) in a dBASE format.
In these reports you can find out who has used your system, the
documents they request, and the originating phone or fax number.
The system can also request and record caller information such as
name, company, and location, or provide a form that can be downloaded
by the caller.
What if I need to charge callers for the documents available
through my Fax-on-Demand system?
Copia's Credit Card Charge option allows callers to enter a credit
card number, after which the program solicits bank approval for
the purchase. This application requires a dedicated computer terminal
for the process of securing
for more information at 800.689.8898 or click
here to request a quote.