We are here to answer your questions and assist with any system setup or operation.

Support is available either through a maintenance agreement, or per hour. Maintenance entitles you to the following:

  • Incremental and full version software updates
  • Telephone technical support (Monday - Friday, 9:00 a.m. - 5:00 p.m. CST)
  • Documentation updates, both new manuals and supplements (PDF)
  • Remote support using the COPIATECH utility (UltraVNC) or Remote Desktop
  • Download COPIATECH Here (Windows Only)

The initial 90 days (from date of purchase) of maintenance are free to cover installation and setup of your CopiaFacts system.

Maintenance pricing is based upon the number of ports and is valid for one year from the date of purchase. Please contact your sales representative for more information, or to check the expiration date of your current maintenance contract.

Copia support is intended to assist you with your normal use and installation of CopiaFacts. We reserve the right to charge, at our standard hourly rate, for assistance with such items as 'disaster recovery', system relocation or hardware rebuilding, and for retraining if a member of your staff who is not familiar with the product takes over responsibility for it. If you have declined or not renewed your maintenance package, then support in such circumstances will automatically be chargeable at our current hourly rate. Maintenance agreements are to be continuous and any lapse in maintenance is subject to a reinstatement fee.

Have a Maintenance plan? - Call us at (877) 720-0921 Monday-Friday: 9-5 PM CST

Please have the following information:

  • Current Serial Number
  • Company name or phone number
  • Version of operating system
  • Type of hardware used in system or boardless provider
  • Details of the problem or question
  • For users without a current maintenance agreement

    Drop Sales a line to renew your maintenance agreement before calling technical support. You can also call our sales department at (800) 689-8898

    If you are already using CopiaFacts v8+, run the COPIAINSTALL program from the Copia program start menu to check for updates.

    System Requirements

    Most installations are boardless today with our FoIP and VoIP solutions. We do still support legacy hardware when required. Find more system requirements here.