MIX
Mixed Broadcasts
Combine channels within the same job or retry a failed email as an SMS.
Part of the CopiaFacts platform
SMS Broadcast and Workflow Notifications
Integrate SMS messaging with the same CopiaFacts platform that processes fax, voice and email. Use mixed broadcasts, real-time opt-out handling and on-demand data in each message.
CopiaFacts supports multiple SMS providers, allowing different providers to be used where their capabilities fit the workflow.
Expand capabilities with SMS
What SMS adds to the platform.
DNS
Real-Time Opt-Out
The system acknowledges Do-Not-Send requests almost immediately, processed at send time.
{x}
Variable Substitution
Include on-demand data sources directly in SMS messages.
DEV
Custom Development
Contact sales to discuss SMS workflows that require custom development.
Why route SMS through CopiaFacts
Use SMS with the channels you already run.
SMS uses the same CopiaFacts platform as fax, voice and email, so messages can move between channels without a separate system to manage. A failed email, for example, can automatically retry as an SMS.
Multiple SMS providers
Use the provider that fits the requirement.
CopiaFacts supports multiple SMS providers, allowing their differing capabilities to be used across workflows instead of requiring a single vendor.
SMS FAQ
Questions about SMS on CopiaFacts.
Does SMS run on the same platform as fax, voice and email?
Yes. SMS is processed by the same CopiaFacts platform as Copia's fax, voice and email capabilities rather than by a separate system.
Can a failed message on one channel retry on another?
Yes. CopiaFacts supports mixed broadcasts, so a job can blend channels. For example, a failed email can retry as an SMS.
How quickly are opt-out requests honored?
Do-Not-Send requests are acknowledged almost immediately and processed at send time.
Can SMS messages include dynamic data?
Yes. Variable substitution lets you include on-demand data sources directly in SMS messages.
Can Copia build a custom SMS workflow for us?
Yes. Contact sales to discuss custom development for your specific requirements.
More from the Copia platform
SMS is one channel on the CopiaFacts platform.
Talk to Copia
Tell us about your messaging workflow.
Share how you send SMS today, which other channels you use, and what a mixed-channel or opt-out workflow needs to look like. Copia can help determine the right configuration.
Talk to Copia
Send a quick question about SMS.
Add a few details and a Copia specialist will follow up.