VB
Voice Broadcasting
Send pre-recorded messages, dynamically generated text and other outbound voice content.
The VoiceFacts platform
Voice Broadcast and IVR Software for Every Call Workflow
Add processing, distribution and interactive voice response to your workflows. VoiceFacts supports voice broadcasting, custom IVR, PBX integration and more on the CopiaFacts platform.
VoiceFacts can replace the limits of a stock phone-system IVR and lets you change call flows as requirements change. It also works alongside both traditional and VoIP-based PBX systems.
Voice BroadcastPre-recorded, dynamic or text-to-speech messages.
Custom IVRReplace your stock phone-system IVR entirely.
PBX complementWorks with VoIP and traditional PBX systems.
Surveys & transfersCollect responses; link and route calls.
Explore the platform
What voice features are supported?
Voice broadcasting, IVR, surveys, transfers and speech features all use the same CopiaFacts reporting and workflow infrastructure.
IVR
IVR & PBX Integration
Manage inbound calls in a custom IVR system. CopiaFacts can replace the stock IVR that came with a phone system and provides more control over programming and call flow.
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Hook-Flash / Hairpin Transfers
Link calls together or connect new outbound calls. Ring multiple phones and transfer, just like a PBX.
Q&A
Voice Surveys
Interact with callers to answer questions or take polls, then return the responses to your application workflows.
TTS
Text-to-Speech
Read static or dynamic text to your caller in English or dozens of supported languages. Professionally recorded prompts and music are supported too.
ASR
Speech Recognition
Connect to supported speech recognition packages. Copia's sales team can help identify an appropriate partner.
IVR & PBX integration
Replace the IVR your phone system shipped with.
Interactive Voice Response (IVR) is what most people know as a phone menu. A caller interacts through voice and touch-tone keypad selections (DTMF tones). VoiceFacts can replace the default IVR engine in almost any application when the included phone-system IVR does not provide enough customization. Call flows can be changed as requirements evolve.
Works with PBX systems
Use VoiceFacts alongside your existing phone system.
VoiceFacts works with traditional and VoIP-based PBX systems and can provide the IVR, routing and application logic that the phone system itself does not.
How a call flows
From dial-in to a completed workflow.
Call arrives
VoiceFacts answers on a supported PBX or VoIP trunk, replacing or working alongside your existing phone system.
Menu presented
Callers hear pre-recorded, text-to-speech or dynamically generated prompts, and respond by keypad or speech.
Call routed
Hook-flash/hairpin transfers ring calls to multiple phones and connect them, just like a PBX.
Data collected
Voice survey responses are returned to your application workflows.
Voice FAQ
Questions about VoiceFacts.
What is VoiceFacts?
VoiceFacts is Copia's voice software for voice broadcasting, custom IVR, PBX integration, voice surveys, text-to-speech and speech recognition on the CopiaFacts platform.
Can VoiceFacts replace my phone system's built-in IVR?
Yes. VoiceFacts can replace the default IVR engine in almost any application and lets you change the call flow as requirements evolve.
Does VoiceFacts work with VoIP-based PBX systems?
Yes. VoiceFacts works with both VoIP-based and traditional PBX systems.
Can it use text-to-speech, or only pre-recorded prompts?
Both. VoiceFacts supports text-to-speech in English and dozens of other languages, as well as professionally recorded prompts and music.
Does VoiceFacts support speech recognition?
Yes, through an interface to supported speech recognition packages. Copia's sales team can help identify the right partner for your needs.
More from the Copia platform
Voice is one channel on the CopiaFacts platform.
Talk to Copia
Tell us about your call workflow.
Share your current phone environment, approximate call volume and which of these capabilities matter most. Copia can help determine the right VoiceFacts configuration.
Talk to Copia
Send a quick question about VoiceFacts.
Add a few details and a Copia voice specialist will follow up.