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VoiceFacts

VoiceFacts™ enables all voice components on the CopiaFacts platform allowing you to incorporate voice into your overall communications strategy.

Why does your business need VoiceFacts?

When your exisiting phone systems can't meet your business needs. The ability to add processing, distribution and interactive voice responses enables brand new communication paths.

Voice Broadcast Software

Just like FaxFacts executes fax broadcasts and E-MailFacts executes e-mail broadcasts, VoiceFacts excels at voice broadcasts.

Voice Broadcasting covers a wide range of business functions. Corporate notifications via e-mail often get lost or skipped over in the flood of spam, but a voice broadcast to every employee voice mailbox gets noticed. It can add another type of communication preference to your overall CRM solution. This allows your organizations to automate tasks like meeting or appointment reminders, follow-up calls or recall notifications with a voice message.

The flexibility of the VoiceFacts platform allows you to broadcast a survey, update a database and even use a hook-flash transfer in the broadcast to transfer to a live agent. For instance, a voice broadcast of a product recall can offer the option to transfer to a agent to process the recall or answer any other questions.

Voice broadcasting also allows you to reach clients that may not yet have e-mail access, or choose not to provide it to you.

What can VoiceFacts be used for?

VoiceFacts integrates directly into the CopiaFacts suite of business applications. Here are a few things that VoiceFacts is designed to handle:

  • Voice Broadcast
  • Voice Mail
  • Unlimited Voice Mailboxes
  • IVR (Interactive Voice Response)
  • PBX Integration
  • Unlimited Menu Levels
  • Voice Notification

IVR and PBX Integration

VoiceFacts allows you to replace the default IVR engine in almost any application. Often, the included IVR engine does not allow the customization needed in today’s business climate. You require the flexibility to change your call flow on the fly and VoiceFacts delivers.

VoiceFacts is a great complement to any PBX system (including VoIP based systems). Companies worldwide choose VoiceFacts as their preferred IVR provider for their PBX systems.


Frequently Asked Questions

Can Copia run my voice broadcast?
No, Copia provides you the software to do voice broadcast yourself. If you are not ready to bring voice broadcasting in-house, we do have a list of service bureaus we can refer you too. Or we can have you use our on-demand or hosted options.

How many lines can VoiceFacts support?
There is virtually no limit to the number of lines (ports) that a VoiceFacts system can support. Computers can be networked together to make larger systems.

How much does VoiceFacts cost?
We can craft a system for your needs click here to request a quote.

Is voice broadcasting hard to implement?
No, it no different than any other broadcast with CopiaFacts. All you need is a voice recording and a list of recipients.

What databases can my list come from?
Currently you have the ability to import lists from a CopiaFacts address book, Exchange/Outlook contacts, GoldMine/ACT Contacts, LDAP and Active Directory services, ADO/OLE/ODBC, Access, SQL Server, xBase, Excel, all text base files, Fox Pro, Oracle and more!

What type of voice files do you support?
VoiceFacts comes with it's own recording studio, but you are also able to use ADPCM, PCM, OKIADPCM, .vox, and .wav files.

Can I set when my voice broadcast goes out?
Yes, the transmission times are totally configurable as well as which lines service which numbers.

Contact the Copia Sales department for more information at 800.689.8898 or click here to request a quote.

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